Software is a ISSA Cleaning Industry Management Standard (CIMS) Expert.

This new ISSA sponsored program helps organizations make measurable improvements in quality and operational efficiency. Achieving CIMS certification is not necessarily an easy task. To achieve certification,
an organization must undergo a comprehensive CIMS assessment and satisfactorily demonstrate compliance with the requisite percentage of CIMS elements. Specifically, an organization must meet 100 percent of the mandatory elements and 60 percent of the recommended elements, per section, to be certified. ManageWize Cleaning Management Software has been optimized to assist organizations in achieving and maintaining CIMS compliance. On the sidebar please note various features in our software will assist your organization to achieve CIMS compliance. For example right out of the box our software provides:

• A quality measurement and inspection system.
• Workloading to accepted industry standards.
• Budgeting Analysis and Control
• Product/Equipment Performance Evaluation
• Supplies & Equipment Inventory Management
• Employee Evaluations
• And more...

As an Industry Certification Expert (I.C.E) we are able to offer consulting services that will assist your organization to achieve CIMS compliance.
We will conduct a compliance audit. Next we organize and modify the organizations elements of CIMS compliance that are discovered in the audit and make sure that all needed elements are fully implemented at all levels of the organization.

What is CIMS?

The Cleaning Industry Management Standard is a framework to help service providers develop quality centered organizations. Compliance with the Standard demonstrates that the organization is structured to deliver consistent, quality services.

What does it consist of?

The Standard is based on universally accepted management principles, and consists of five major sections:

1. Quality Systems
2. Service Delivery
3. Human Resources
4. Health, Safety, and Environmental Stewardship
5. Management Commitment

Who developed the Standard?

CIMS was developed by and for the cleaning industry and those it serves. Some of the contributors and resources include:

• Cleaning service providers
• Chemical and supply distributors
• Chemical manufacturers
• Representatives from the hospitality industry
• Representatives from manufacturing
• Health science professionals
• Educational facility managers
• International Executive Housekeepers Association
• International Facility Managers Association

Why become certified?

The Standard is comprised of "best practices" gathered by leaders in the industry, and contains good business practice guidelines that will help the provider in:

• Insuring that processes and programs are appropriate to the Organization

• Insuring that all processes and programs are properly used at all levels
of the Organization and at all locations serviced by the Organization

• Acting as a communication tool to facility managers/purchasers on a service provider's ability to perform within a clearly defined Standard.

How will the ISSA Cleaning Industry
Management Standard benefit FSPs?

The process of complying with CIMS provides the greatest benefit. While certification to the Standard will likely be the end goal, the process itself challenges and improves an FSP’s operation.

In-house organizations use CIMS to:

• Develop an organization master plan
• Operate more efficiently
• Develop best practices
• Validate performance and quality

Building service contractors find that CIMS helps them:

• Distinguish themselves from their competitors
• Improve their bottom line
• Better meet the demands of their customers
• Improve the overall quality of their services

Competitive Edge

There are an estimated 40,000 contract cleaning organizations in the U.S., servicing an estimated $30 billion industry. The 50 largest organizations control less than 30% of the market share. (Data from the Bureau of Labor Statistics and Dunn & Bradstreet)

In a fragmented market such as this, the progressive, successful company must constantly re-invent and separate itself from it's competition. Using CIMS as the differentiated serves to provide a distinct advantage among the providers, and acts as an equalizer where overhead and other constraints may act as separators in the bidding process.

In addition, the CIMS certified provider
can take advantage of the following:

• Because a provider's sales and operations organizations are working from the same standards and guidelings they can submit a "Request For Proposal" confident in knowing the service level they will provide.

• End users will be confident in a "Request For Proposal" submitted by a CIMS certified provider in that all of the CIMS elements will be in place for the selected provider to successfully meet client requirements.

• Contract turnover will is significantly reduced by creating a "win-win" partnership between provider and client, making it less advantageous for the client to go looking for an unknown entity when they already have a certified provider that is meeting their needs.